FAQS
1. Can we mix different models and accessories together?
You may mix different products or models in a single container but we would need to advise you on optimum loading and final capacity of your shipment.
2. How do I visit you and the factory?
You are welcomed to visit us and our factory at your convenience. We can pick you up at Guangzhou Baiyun airport or railway station and bring you to our factory. Let us know your schedule in details so we can arrange everything for you.
3、How can I become a dealer in my area?
If you are qualified, you may apply for a dealership. We choose reliable partners for a long term business cooperation.
4、how about your terms of payment and shipment?
Packing:protective packaging with wooden crates for each integrated assembled unit of the equipment before shipment.
currency:US Dollars. Shipping terms: FOB Guangzhou or FOB shenzhen.
Payment terms: 30% down payment by T/T and 70% payment by T/T before shipment.
5、After payment, how long will it take to get the machines we order?
Normally 30-90 days after your payment (15-45 days for manufacturing, 15 - 45 days for sea shipment and delivery).
6. How to order the spare parts?
Some machines will come with some free spare parts. We also advise you purchase some wearing parts with the machines together to stock for urgent replacement, we can send you recommended parts list.
7.What's your advantages? Why we choose you?
1、The company has 10 years of experience in R&D and manufacturing of automated post-packaging equipment. Over 10 core technical senior employees with 10+ years of service are rooted in the workshop and well-versed in equipment; over 40 employees with 10+ years of service work in factories/delivery sites and are proficient in the technology of automatic cartoning equipment. Additionally, an elite after-sales team of over 10 members with 10+ years of maintenance experience has been established, stationed at customers' factories at home and abroad for quick response.
2、The equipment adopts Japanese Panasonic servo motors, equipped with the "one-click model change and debugging" function, which completes debugging within 1 hour. It has a simple human-machine interface, ensuring easy operation and stable performance.
3、The company has obtained ISO9001:2015 certification, the title of National High-Tech Enterprise, and multiple patents. Its equipment has passed CE and ISO certifications, guaranteeing safe and reliable export.
8. I knew nothing about these machines, what kind of machine I should choose?
Very easy. Let us know your idea about the capacity or budget, you will also be asked some easy questions, then we can recommend you good models according to the information.
9. What is your warranty period?
Our company offer 12 months warranty since goods arrival at destination. If there is any quality problem which caused by material or workmanship fault during the warranty period, please contact us directly and we'll supply free spare parts for replacement.
10. What is the warranty range?
The quality problem which caused by material or workmanship fault will be covered by warranty. The wearing parts and electric device are not included in warranty range. Any troubles and damages that caused by misplacement, misuse, improper operation, poor maintenance and non-compliance with seller’s instructions will however be excluded from the guarantee.
11. Does your price include freight?
Our usual price is based on FOB Guangzhou or FOB shenzhen. If you request CIF price including freight cost, please let us know the discharging port, we will quote freight cost according to the machine model and shipping size.
12. If your prices include the installation?
The prices for machines and installation are quoted separately. The price of machines does not include the installation cost.
13. If you supply installation service?
Yes. We can send engineers to guide your local workers to install and debug the machines. The engineers will guide you install the machines, test and commissioning, as well as train your technicians on how to operate, maintain and repair the machines.
What is the installation cost?
Here are the charges of installation services might be incurred:
1. Visa fee for engineers.
2. Traveling cost of round-trip tickets for our engineers from/to your country.
3. Lodging: the local accommodation and also ensure engineers’ safety in your country.
4. Subsidy for engineers.
5. Cost for local workers and Chinese interpreter.
15. How can I run my machines after installation? Who will operate the machines?
You can employ some local people or technician to work with our engineers together during installation. After installation, some of them could be trained as operator or technician to work for you.
16. How can I do if I met problems during running the machines?
We will send English manuals with the machines, we will also train your own technicians. If there is still doubts during operation, you can contact us directly with your questions.
17. What are the prices of your machines?
The prices are different for different models with different configurations. If you want to know more details, please send us messages right now.
18.Can you OEM or ODM?
Yes, we have strong developing team. The products can be made according to your request.
19.Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
20.What is the scale of your factory? How many years of industry experience do you have? Are there any overseas delivery cases?
The company has a processing workshop of over 5,000 square meters and more than 60 employees, including 10 R&D personnel, 10 members in the sales and service team, and approximately 40 skilled workers. Founded in 2021, the company has accumulated over 5 years of experience in the processing of automated equipment for entire packaging line, and has cooperated with more than 100 well-known large enterprises at home and abroad in fields such as daily chemicals, hardware, and food.